Terms of service

TERMS OF SERVICE

Last updated: 20 August 2026

OVERVIEW

This website is operated by PRINSLOO UNLIMITED ENTERPRISES LTD trading as PrinsNova After Dark.

Throughout these Terms of Service, “PrinsNova After Dark”, “we”, “us” and “our” refer to PRINSLOO UNLIMITED ENTERPRISES LTD.

PRINSLOO UNLIMITED ENTERPRISES LTD is a private limited company registered in England and Wales under company number 17406743. Our registered office is 124 City Road, London, EC1V 2NX.

PrinsNova After Dark provides this website, including its information, content, features, products and services, to offer customers a curated range of adult wellness, intimate lifestyle and related products.

Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services to you. Some products are stored, packed and dispatched by approved third-party suppliers and fulfilment partners.

These Terms of Service, together with our Privacy Policy, Returns and Refund Policy, Shipping Policy, Contact Information, Legal Notice and any other policies referred to in them, govern your use of our website and purchases from our store.

Please read these Terms carefully before using our website or placing an order. By accessing the website, creating an account or purchasing from us, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the website or place an order.

Nothing in these Terms excludes, restricts or replaces any statutory rights you have under applicable UK consumer law.

1. AGE RESTRICTION AND ACCESS

PrinsNova After Dark is intended exclusively for adults aged 18 or over.

By entering the website, creating an account or placing an order, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into a binding contract
• It is lawful for you to view and purchase the products in your location
• You are purchasing products for lawful purposes
• Any information you provide is accurate, current and complete

You must not knowingly allow a person under 18 to access our website using your account or device.

Products purchased from us must not be supplied or made available to anyone under 18.

We may cancel an order, restrict access, suspend an account or request reasonable evidence of age where we have grounds to believe that an age requirement has not been met.

1. ACCOUNTS AND CUSTOMER INFORMATION

You may be asked to provide information including your name, email address, telephone number, billing details, delivery address and payment information.

You agree to provide accurate and complete information and to update it when necessary.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Protecting access to your account and devices
• Ensuring that your delivery and contact information is correct
• Notifying us promptly if you believe your account has been accessed without permission

You must not sell, transfer, assign or knowingly allow another person to use your customer account.

We may suspend or close an account that we reasonably believe is being used fraudulently, unlawfully or in breach of these Terms.

1. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, specifications, dimensions, materials, ingredients, colours, photographs and prices are accurate.

However:

• Product colours and appearance may vary slightly because of screen settings, lighting or manufacturing variations
• Measurements and dimensions may be approximate unless expressly stated otherwise
• Product packaging may differ from images where a manufacturer has updated its packaging
• Suppliers may make minor changes that do not materially affect a product’s function or quality

We may correct inaccuracies, update product information, withdraw products or limit available quantities.

A change will not affect an order already accepted unless the product is no longer available, the change is necessary for safety or legal reasons, or we contact you and agree an appropriate solution.

Products must be used:

• Only by adults
• Only for their intended purpose
• In accordance with all supplied instructions and warnings
• With appropriate cleaning, maintenance and storage
• With compatible lubricants, batteries, chargers and accessories where applicable

You are responsible for checking product dimensions, materials, ingredients, compatibility, instructions and warnings before use.

Stop using a product immediately if it becomes damaged, overheats, behaves unexpectedly or causes pain, irritation or an adverse reaction. Seek appropriate professional advice where necessary.

1. HEALTH AND PRODUCT INFORMATION

Products sold through PrinsNova After Dark are intended for adult wellness, pleasure and lifestyle purposes.

Information provided on our website is for general product information and guidance. It is not medical advice and should not replace advice from a qualified medical professional.

Unless expressly stated and legally supported, our products are not intended to diagnose, treat, cure or prevent a medical condition.

You should consult an appropriately qualified healthcare professional before using a product if you:

• Have a relevant medical condition
• Are pregnant or have recently given birth
• Have recently undergone surgery
• Use an implanted medical device
• Take medication that may be relevant
• Have allergies or sensitivities
• Experience persistent pain or discomfort
• Are uncertain whether a product is suitable for you

Always review the ingredients before using lubricants, cleaners, creams or other personal-care products. Where appropriate, conduct a patch test in accordance with the product instructions.

Nothing in this section excludes our responsibility to provide products that are safe, as described, of satisfactory quality and fit for their intended purpose.

1. ORDERS AND FORMATION OF CONTRACT

When you submit an order, you are offering to purchase the selected products in accordance with these Terms.

After submitting an order, you will normally receive an automated order acknowledgement. This confirms that we have received the order but does not necessarily mean that it has been accepted.

A contract between you and us is formed when we confirm that the order has been accepted or begin processing it for fulfilment.

The purchase contract is between you and PRINSLOO UNLIMITED ENTERPRISES LTD trading as PrinsNova After Dark.

We may decline or cancel an order where:

• A product is unavailable
• Pricing or product information contains an obvious and material error
• Payment cannot be authorised
• Delivery is unavailable to the supplied address
• We reasonably suspect fraud, misuse or unlawful activity
• An age requirement has not been satisfied
• The order appears to be intended for unauthorised resale
• Fulfilling the order would breach a legal, safety, supplier, payment-provider or shipping restriction

If we cancel an order after payment has been taken, we will refund the affected amount to the original payment method.

Please review your order carefully before submitting it. Orders may be passed automatically to our suppliers and fulfilment partners, so we cannot guarantee that changes or cancellations can be made after processing begins.

1. CANCELLING OR CHANGING AN ORDER

If you wish to cancel or change an order, contact us as soon as possible at afterdark@prinsnova.uk.

Please include your order number and details of the requested cancellation or change.

We will try to stop or amend the order before it is processed. However, cancellation or amendment cannot be guaranteed after processing or dispatch has begun.

If the order has already been dispatched, our Returns and Refund Policy will apply.

Nothing in this section limits any statutory cancellation rights that apply to your purchase.

1. PERSONAL AND LAWFUL USE

Products are supplied for personal or household use unless we agree otherwise in writing.

You must not purchase products for:

• Unauthorised commercial resale
• Unlawful export or distribution
• Supply to anyone under 18
• Use in connection with abuse, coercion or exploitation
• Any other unlawful purpose

You must not use a product in a way that could intentionally cause harm to another person.

1. PRICES AND PAYMENT

Prices are displayed in pounds sterling unless stated otherwise.

The price payable is the price displayed at checkout when the order is placed. Any applicable delivery charge will be displayed before you submit your order.

PRINSLOO UNLIMITED ENTERPRISES LTD is not currently registered for VAT. We do not add VAT to the prices charged by us and cannot currently provide VAT invoices.

If our VAT status changes, our pricing and business information will be updated as required.

We may change prices at any time, but this will not affect an order already accepted except where there is an obvious and material pricing error.

By submitting payment, you confirm that:

• You are authorised to use the selected payment method
• The information supplied to the payment provider is accurate
• Sufficient funds or credit are available
• The payment is not connected with fraud or unlawful activity

Payments may be processed by Shopify Payments, PayPal or another available payment provider. The payment provider’s own terms and privacy practices may also apply.

Shopify and the payment providers supply payment technology and services. They are not the seller of products purchased from PrinsNova After Dark.

Promotional offers, discount codes and gift cards may be subject to additional conditions.

Unless stated otherwise:

• Promotions cannot be combined
• Discount codes cannot be exchanged for cash
• Discounts cannot be applied retrospectively
• Promotions may be withdrawn or amended before an order is placed
• A promotion does not affect your statutory consumer rights

1. DELIVERY AND FULFILMENT

Delivery destinations, charges and estimated delivery times are displayed during checkout and explained in our Shipping Policy.

Products may be stored, packed and dispatched directly by different approved suppliers or fulfilment partners.

An order containing more than one product may therefore arrive:

• In separate parcels
• With separate tracking numbers
• On different delivery dates

You will not be charged an additional delivery fee merely because products are dispatched separately unless such a charge was clearly displayed and agreed before you placed the order.

Delivery dates are estimates unless we expressly confirm a guaranteed delivery date.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 calendar days after the order is accepted.

We remain responsible for the goods until they are delivered to:

• You
• A person identified by you to receive them
• A safe place specifically nominated by you

If you independently arrange your own courier and that courier was not offered by us, responsibility may pass to you when the goods are handed to your chosen courier.

You are responsible for providing a complete and accurate delivery address.

If incorrect or incomplete information supplied by you results in a parcel being returned, delayed or requiring redelivery, we may ask you to pay reasonable additional costs. We will explain any proposed charge before arranging redelivery.

This does not apply where the delivery problem was caused by us, our supplier or the courier.

If delivery is materially delayed, please contact afterdark@prinsnova.uk and quote your order number.

1. DISCREET DELIVERY AND SHARED HOUSEHOLDS

We aim to use discreet external packaging wherever reasonably possible.

Unless necessary for delivery, customs, safety, fraud prevention or legal compliance, external packaging should not describe the intimate nature of the contents.

However, courier tracking, payment statements, order communications and electronic notifications may display the trading name or other information necessary to process the order or payment.

It is your responsibility to select a delivery address where you can safely and privately receive the order.

We cannot guarantee that:

• Another member of your household will not accept or see the parcel
• A courier will follow an instruction that has not been accepted by the courier
• A parcel will not be left in a nominated safe place
• Electronic notifications will remain unseen by other users of a shared device or account
• Customs, security or law-enforcement authorities will not inspect a parcel where legally permitted

You should use an appropriate delivery address and protect access to your email account, telephone, customer account and payment statements.

1. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, faulty products and refunds are governed by our Returns and Refund Policy.

For most products purchased online, consumers have 14 calendar days beginning on the day after delivery to tell us that they wish to cancel.

After notifying us of the cancellation, eligible goods must normally be returned within a further 14 calendar days.

The statutory right to cancel may not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons after they have become unsealed following delivery.

This may include sealed:

• Sex toys and intimate devices
• Products intended for internal or intimate use
• Lubricants, creams, cleaners and other personal-care products
• Lingerie, underwear and other hygiene-sensitive garments
• Products supplied with a hygiene or tamper-evident seal

This exception applies only where the goods are genuinely unsuitable for return for health-protection or hygiene reasons and an applicable seal has been opened, removed, damaged or broken after delivery.

A product is not automatically excluded from change-of-mind returns merely because it belongs to an intimate, beauty, lingerie or personal-care product category.

The hygiene exception does not affect your statutory rights where a product is faulty, damaged, unsafe, incorrectly supplied, not fit for purpose or not as described.

You must contact us before returning anything. We will provide the appropriate return address and instructions.

Do not send products to our registered office, to a manufacturer, to a supplier or to an address printed on the original parcel unless we confirm in writing that it is the correct return address.

1. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Goods supplied by us must be:

• As described
• Of satisfactory quality
• Fit for their intended purpose
• Compliant with applicable consumer law

If a product arrives damaged, is faulty, is unsafe, is incorrectly supplied or does not match its description, contact us promptly at afterdark@prinsnova.uk.

We may reasonably request:

• Photographs of the product
• Photographs of the packaging
• A photograph of the shipping label
• A description of the issue
• A short video where necessary to demonstrate a fault

You should retain the product and packaging until we provide instructions, unless keeping them would be unsafe.

Depending on the circumstances and your statutory rights, the available remedy may include a repair, replacement, price reduction or refund.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

1. PRODUCT AVAILABILITY AND SUPPLIER CHANGES

Product availability is subject to supplier stock.

Although stock information may be synchronised regularly, a product may occasionally become unavailable after an order is submitted.

If this happens, we may:

• Offer a suitable alternative with your agreement
• Dispatch the available part of the order and refund the unavailable product
• Cancel and refund the affected product or order

We will not substitute a materially different product without your agreement.

1. PRODUCT SAFETY AND RECALLS

You must read and follow all safety information, instructions, warnings, cleaning directions and storage requirements supplied with a product.

If we become aware of a material product-safety issue or recall, we may contact you using the details supplied with your order.

You should stop using an affected product and follow any safety, disposal, repair, replacement or return instructions that we provide.

You must not continue using a product that is damaged, recalled or reasonably suspected to be unsafe.

Nothing in this section limits our legal responsibilities concerning product safety or your statutory rights.

1. INTELLECTUAL PROPERTY

The website and its content—including branding, logos, text, graphics, layout, photographs, videos, documents and other materials—are owned by or licensed to PRINSLOO UNLIMITED ENTERPRISES LTD, Shopify, our suppliers or other rights holders.

You may access and use the website for personal, non-commercial shopping purposes.

Without prior permission, you must not:

• Copy or republish substantial portions of the website
• Modify or create derivative works from protected content
• Use our branding or content to imply an association or endorsement
• Scrape, harvest or systematically extract website content
• Remove copyright, trademark or ownership notices
• Use protected content for commercial purposes

Product names, trademarks, photographs and logos belonging to third parties remain the property of their respective owners.

1. REVIEWS, FEEDBACK AND SUBMITTED CONTENT

If you submit a review, photograph, suggestion or other content, you confirm that:

• You own the content or have permission to submit it
• It relates to your genuine experience
• It is not deliberately false or misleading
• It does not infringe another person’s rights
• It does not identify another person without permission
• It does not contain unlawful, abusive, threatening or discriminatory material
• It does not depict or sexualise anyone under 18
• It does not contain explicit personal images unsuitable for publication on our storefront
• It does not contain malware, spam or unauthorised advertising

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display submitted content for operating and promoting the store, subject to applicable privacy and data-protection law.

We may moderate, refuse or remove content that breaches these Terms or is unsuitable for publication. We are not required to publish every review or submission.

1. OPTIONAL TOOLS AND THIRD-PARTY LINKS

Our website may provide access to tools, applications, payment services or websites operated by third parties.

Third-party services and websites are governed by their own terms and privacy policies.

We are not responsible for the independent content, availability, security or privacy practices of a third-party website that we do not own or control.

The presence of a link does not necessarily mean that we endorse the third-party website or all of its content.

This section does not affect our responsibility for products or services we have directly agreed to provide.

1. SHOPIFY AND FULFILMENT PARTNERS

Our online store is hosted using Shopify’s ecommerce platform.

Shopify provides the technology used to operate the store but is not the seller of products purchased through PrinsNova After Dark.

Your purchase contract is with PRINSLOO UNLIMITED ENTERPRISES LTD trading as PrinsNova After Dark.

We may use AppScenic and participating suppliers or other approved fulfilment partners to store, pack and dispatch products.

These arrangements do not change your contract with us.

PrinsNova After Dark remains your retailer and primary point of contact for:

• Orders
• Delivery problems
• Cancellations
• Returns
• Faulty products
• Refunds
• Complaints

Please contact us rather than returning a product directly to Shopify, AppScenic, a manufacturer or a supplier.

1. PRIVACY AND PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable UK data-protection law.

Information reasonably required to operate the store or fulfil an order may be shared with:

• Shopify
• Payment providers
• Fraud-prevention providers
• AppScenic
• Relevant product suppliers
• Fulfilment partners
• Delivery companies
• Technology and customer-service providers
• Professional advisers and authorities where legally required

Because of the nature of the store, we take discretion seriously and aim to collect only the personal information reasonably required to operate the service, fulfil orders, prevent fraud and comply with legal obligations.

You are responsible for protecting access to shared devices, email accounts, customer accounts and payment information.

Further information about how we collect, use, retain and share personal information is provided in our Privacy Policy.

1. ERRORS AND CORRECTIONS

We may correct typographical errors, inaccuracies or omissions relating to:

• Product descriptions
• Prices
• Promotions
• Stock availability
• Delivery charges
• Estimated delivery times
• Product specifications

If a material error affects an order you have placed, we will contact you.

You may be offered the opportunity to proceed using the corrected information or cancel the affected product for a refund.

We will not be bound by an obvious pricing error where you knew, or reasonably should have known, that the displayed price was incorrect.

1. PROHIBITED USES

You must not use the website:

• For an unlawful, fraudulent or malicious purpose
• If you are under 18
• To purchase products on behalf of a person under 18
• To infringe intellectual-property, privacy or other legal rights
• To harass, threaten, abuse or impersonate another person
• To submit false, misleading or fraudulent information
• To transmit malware or harmful code
• To interfere with the security or operation of the website
• To collect personal information about other users
• To send spam or unauthorised advertising
• To bypass age controls, access restrictions or security measures
• To use products purchased from us in connection with abuse, coercion, exploitation or unlawful activity

We may restrict access, cancel an order or close an account where we reasonably believe these Terms have been breached.

1. AVAILABILITY OF THE WEBSITE

We aim to keep the website accessible and secure, but we do not guarantee that it will always be uninterrupted or error-free.

We may temporarily suspend or restrict access because of:

• Maintenance
• Security concerns
• Technical problems
• Supplier or service-provider disruption
• Events outside our reasonable control

This does not affect your rights relating to an order already accepted.

1. OUR LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Defective products where liability cannot legally be excluded
• Any other liability that cannot legally be excluded or limited

We are responsible for loss or damage that is reasonably foreseeable and directly caused by our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

Products sold through this website are intended primarily for private and domestic use. We are not responsible for business losses, including loss of profit, revenue, contracts, opportunity, goodwill, data or business interruption, arising from commercial use of a product.

We are not responsible for damage caused by misuse, accidental damage, unauthorised modification, failure to follow product instructions or use of an incompatible accessory, except where the law provides otherwise.

1. EVENTS OUTSIDE OUR CONTROL

We are not responsible for a delay or failure caused by circumstances outside our reasonable control.

Such circumstances may include:

• Severe weather or natural disasters
• Transport or courier disruption
• Industrial action
• Public emergencies
• Telecommunications or network failures
• Cyber incidents affecting essential services
• Supplier interruption
• Customs delays
• Government action or legal restrictions

We will take reasonable steps to minimise the effects of such circumstances and resume performance as soon as reasonably possible.

This section does not remove your statutory rights, including any right to cancel because of a serious delivery delay.

1. SUSPENSION AND TERMINATION

We may suspend or terminate access to the website where reasonably necessary to:

• Protect the store, customers or service providers
• Prevent fraud or unlawful activity
• Respond to a security concern
• Enforce a material breach of these Terms
• Comply with a legal or regulatory obligation

Termination does not affect rights and obligations that arose before termination, including payment obligations and rights relating to an existing order.

1. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it lawful and enforceable.

If modification is not possible, the affected provision will be removed.

The remaining provisions will continue in effect.

1. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver will be effective only where it is expressly confirmed by us in writing.

1. TRANSFER OF RIGHTS

You may not transfer your rights or obligations under these Terms without our written agreement.

We may transfer our rights and obligations to another organisation provided that doing so does not reduce your statutory or contractual rights.

We will notify you if a transfer materially affects you.

1. THIRD-PARTY RIGHTS

Except where expressly stated, these Terms do not give any person other than you and us a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

1. COMPLAINTS

If you are dissatisfied with a product or service, please contact us so that we can try to resolve the matter.

Email: afterdark@prinsnova.uk
Telephone: +44 7555 963062

Please provide your full name, order number and a clear description of the issue.

We aim to respond within one to two working days, excluding weekends and UK public holidays.

Nothing in this complaints process limits your right to seek independent advice, use an appropriate alternative dispute-resolution service where available or exercise your statutory rights.

1. GOVERNING LAW AND DISPUTES

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you will retain the benefit of any mandatory consumer protections that apply where you live and may be entitled to bring proceedings in your local courts.

Nothing in this section prevents you from bringing a claim in any court that has lawful jurisdiction.

1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to:

• Our products or services
• Suppliers and fulfilment arrangements
• Technology or payment services
• Legal or regulatory obligations
• Security or operational requirements

The latest version will be published on this page with an updated effective date.

Changes will not unfairly alter the terms of an order that has already been accepted.

1. CONTACT INFORMATION

Questions about these Terms, your order or our services should be sent to:

PrinsNova After Dark
A trading name of PRINSLOO UNLIMITED ENTERPRISES LTD

Company number: 17406743
Registered in: England and Wales
Email: afterdark@prinsnova.uk
Telephone: +44 7555 963062
Registered office: 124 City Road, London, EC1V 2NX

The registered office is not a retail shop, customer collection point or returns address. Please contact us before sending any product or correspondence requiring a customer-service response.