Contact information
CONTACT INFORMATION
Last updated: 20 August 2026
PrinsNova After Dark is an online trading name of PRINSLOO UNLIMITED ENTERPRISES LTD.
BUSINESS DETAILS
Trading name: PrinsNova After Dark
Legal business name: PRINSLOO UNLIMITED ENTERPRISES LTD
Company number: 17406743
Registered in: England and Wales
Business type: Private limited company
Website: https://afterdark.prinsnova.uk
Email: afterdark@prinsnova.uk
Telephone: +44 7555 963062
Registered office: 124 City Road, London, EC1V 2NX
CUSTOMER SERVICE
For questions about products, orders, delivery, cancellations, returns, refunds or complaints, please contact us by email at:
Please include your order number when contacting us about an existing order.
We aim to respond within one to two working days, excluding weekends and UK public holidays.
REGISTERED OFFICE
Our registered office is:
PRINSLOO UNLIMITED ENTERPRISES LTD
124 City Road
London
EC1V 2NX
United Kingdom
The registered office is provided for official company correspondence.
It is not:
• A retail shop
• A customer-service centre
• A customer collection point
• A fulfilment warehouse
• A product returns address
Please do not visit the registered office to purchase, collect or return products.
RETURNS
Products may be dispatched by different suppliers and fulfilment partners. The correct return address may therefore vary depending on the product.
You must contact afterdark@prinsnova.uk and obtain written return instructions before sending anything back.
Do not return products to our registered office, to a manufacturer, to a supplier or to an address printed on the original parcel unless we have confirmed in writing that it is the correct return address.
PRIVACY AND DISCRETION
Because of the nature of our products, we treat customer enquiries discreetly.
Please protect access to shared email accounts, devices and telephone notifications if you do not want another person to see correspondence relating to your order.
COMPLAINTS
If you are dissatisfied with a product or service, please contact us so that we can try to resolve the issue.
Email: afterdark@prinsnova.uk
Telephone: +44 7555 963062
Please provide:
• Your full name
• Your order number, where applicable
• A clear description of the issue
• Any relevant photographs or supporting information
Nothing in our complaints process limits your statutory consumer rights or your right to seek independent advice.