Legal notice
LEGAL NOTICE
Last updated: 20 August 2026
WEBSITE OPERATOR
This website and online store are operated by:
PrinsNova After Dark
A trading name of PRINSLOO UNLIMITED ENTERPRISES LTD
Legal business name: PRINSLOO UNLIMITED ENTERPRISES LTD
Company number: 17406743
Registered in: England and Wales
Business structure: Private limited company
Registered office: 124 City Road, London, EC1V 2NX
Email: afterdark@prinsnova.uk
Telephone: +44 7555 963062
Website: https://afterdark.prinsnova.uk
PRINSLOO UNLIMITED ENTERPRISES LTD is not currently registered for VAT.
The registered office is provided for official company correspondence. It is not a retail shop, customer-service centre, collection point, fulfilment warehouse or returns address.
Please do not visit or return products to the registered office. Contact us for assistance and obtain written return instructions before sending anything back.
NATURE OF THE WEBSITE
PrinsNova After Dark is an online retailer offering products intended for adult wellness, intimate lifestyle and personal use.
This website and its products are intended exclusively for people aged 18 or over.
By accessing the website, creating an account or placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
Products are sold directly to customers by PRINSLOO UNLIMITED ENTERPRISES LTD trading as PrinsNova After Dark.
Although the store is hosted using Shopify and products may be fulfilled through AppScenic and participating suppliers, neither Shopify nor AppScenic is the retailer in your purchase contract with us.
Questions about orders, products, payments, delivery, cancellations, returns, refunds or complaints should be sent directly to afterdark@prinsnova.uk.
ECOMMERCE PLATFORM AND FULFILMENT
Our online store is hosted using Shopify’s ecommerce platform.
Shopify provides technology used to operate the store and may process certain customer, payment and transaction information. Shopify is not the seller of products purchased from PrinsNova After Dark.
We may use AppScenic and approved third-party suppliers or fulfilment partners to store, pack and dispatch products.
An order may:
• Be dispatched directly by a fulfilment partner
• Arrive in more than one parcel
• Be delivered by different couriers
• Arrive on different dates
These arrangements do not change your consumer contract with us.
PRINSLOO UNLIMITED ENTERPRISES LTD trading as PrinsNova After Dark remains your retailer and primary point of contact for orders, delivery problems, cancellations, returns, faulty products, refunds and complaints.
AGE-RESTRICTED ACCESS
The website is intended only for adults aged 18 or over.
You must not:
• Access or use the store if you are under 18
• Create an account if you are under 18
• Place an order on behalf of someone under 18
• Allow a minor to access the website through your account or device
• Supply products purchased from the store to anyone under 18
• Attempt to bypass an age-verification or access-control measure
We may restrict access, suspend accounts, cancel orders or request reasonable proof of age where necessary.
You are responsible for ensuring that access to the website, your account and any products purchased from us is appropriately restricted from people under 18.
PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, dimensions, materials, ingredients, specifications, prices and availability are accurate and current.
However:
• Product appearance and colours may vary slightly because of screen settings, lighting or manufacturing variations
• Measurements may be approximate unless expressly stated otherwise
• Product packaging may differ where a manufacturer or supplier updates its packaging
• Minor product details may change without materially affecting the product’s function or quality
Information provided on the website is for general product guidance and does not constitute medical advice.
Unless expressly stated and legally supported, products are not intended to diagnose, treat, cure or prevent a medical condition.
Customers should read all supplied instructions, ingredients, warnings and safety information before using a product.
Anyone with a medical condition, allergy, sensitivity, implanted medical device or other relevant health concern should seek appropriate professional advice before use.
Stop using a product immediately if it becomes damaged, overheats, behaves unexpectedly or causes pain, irritation or an adverse reaction.
Nothing in this notice limits our legal responsibility to provide products that:
• Are as described
• Are of satisfactory quality
• Are fit for their intended purpose
• Meet applicable UK product-safety and consumer-law requirements
PRODUCT IMAGES AND DESCRIPTIONS
Product images are provided for illustrative purposes.
Colours and appearance may vary slightly because of photography, lighting, manufacturing variations and the display settings of your device.
Product packaging may differ from packaging shown on the website. Measurements and dimensions may be approximate unless expressly stated otherwise.
We take reasonable care to describe products accurately. Your statutory rights remain unaffected if a product is materially different from its description.
PRICES AND VAT
Prices are displayed in pounds sterling unless stated otherwise.
PRINSLOO UNLIMITED ENTERPRISES LTD is not currently registered for VAT.
We do not add VAT to the prices charged by us and cannot currently provide VAT invoices.
The total product price and any applicable delivery charge will be displayed before you submit your order.
Standard UK delivery is free unless a different delivery charge is clearly displayed on the product page or during checkout.
If our VAT status changes, this Legal Notice and our pricing information will be updated as required.
PRODUCT AVAILABILITY
All products are subject to availability.
Placing a product in your shopping basket does not reserve it.
Although supplier stock information may be synchronised regularly, a product may occasionally become unavailable after an order is submitted.
If we cannot supply a product after accepting your order, we will contact you and provide an appropriate option. This may include:
• An alternative product offered with your agreement
• A refund for the unavailable product
• Cancellation and refund of the affected order
We will not substitute a materially different product without your agreement.
CONSUMER RIGHTS
Customers purchasing from the United Kingdom benefit from rights under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These rights may include:
• Cancellation rights for eligible online purchases
• The right to receive goods that are as described
• The right to receive goods of satisfactory quality
• The right to receive goods that are fit for their intended purpose
• Appropriate remedies where goods are faulty, damaged, unsafe, incorrectly supplied or not as described
The statutory right to cancel may not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons after they have become unsealed following delivery.
This may include certain sealed intimate devices, sex toys, lingerie, underwear, lubricants, creams, cleaners and other personal-care or hygiene-sensitive products.
The exception applies only where the product is genuinely unsuitable for return for health-protection or hygiene reasons and an applicable seal has been opened, removed, damaged or broken following delivery.
A product is not automatically excluded from change-of-mind returns merely because it belongs to an intimate, lingerie, beauty or personal-care product category.
The hygiene exception applies only to change-of-mind returns. It does not remove your statutory rights where a product is faulty, damaged, unsafe, incorrect, not fit for purpose or not as described.
Please read our Terms of Service, Returns and Refund Policy, Shipping Policy and Privacy Policy for further information.
INTELLECTUAL PROPERTY
Unless stated otherwise, the website’s branding, logos, written content, graphics, layout, photographs, videos, documents and other original materials are owned by or licensed to PRINSLOO UNLIMITED ENTERPRISES LTD.
Product names, trademarks, photographs and other materials supplied by manufacturers, Shopify, AppScenic, participating suppliers or other third parties remain the property of their respective owners.
Website content may be viewed and used for personal, non-commercial shopping purposes.
Without permission from the relevant rights holder, you must not:
• Copy or republish substantial portions of the website
• Reproduce, distribute or commercially exploit protected content
• Modify or create derivative works from protected material
• Use our branding to imply an association or endorsement
• Remove copyright, trademark or ownership notices
• Systematically scrape or extract website content
Nothing on this website grants a licence to use the PrinsNova, PrinsNova After Dark or Prinsloo Unlimited branding, logos, names or designs.
WEBSITE AVAILABILITY AND ACCURACY
We make reasonable efforts to keep the website accurate, secure and available.
However, we cannot guarantee that access will always be uninterrupted or completely free from technical errors.
We may:
• Correct errors or omissions
• Update product or business information
• Perform maintenance
• Temporarily suspend access for technical or security reasons
• Remove unavailable or discontinued products
If a material pricing, availability or product-information error affects an order, we will contact you.
You may be offered the opportunity to proceed using the corrected information or cancel the affected product for a refund.
Nothing in this section limits your rights relating to an order that has already been accepted.
THIRD-PARTY LINKS
The website may contain links to websites or services operated by third parties.
Links are provided for convenience and do not necessarily represent our endorsement of a third-party website or all of its content.
We are not responsible for the independent content, security, availability or privacy practices of a third-party website that we do not own or control.
You should review the relevant terms and privacy policy before using a third-party service.
LIABILITY
Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.
This includes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Defective products where liability cannot legally be excluded
• Any other liability that cannot lawfully be excluded or limited
We are responsible for losses that are reasonably foreseeable and directly caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss caused by:
• Product misuse
• Accidental damage
• Unauthorised modification
• Failure to follow product instructions or warnings
• Use of an incompatible accessory
• Use for a purpose for which the product was not designed
This does not apply where responsibility cannot legally be excluded.
Products sold through this website are intended primarily for private and domestic use.
We are not responsible for business losses, including loss of profit, revenue, contracts, opportunity, goodwill or data, resulting from commercial use of a product, except where liability cannot legally be excluded.
More detailed provisions governing use of the website and purchases are contained in our Terms of Service.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for a delay or failure caused by circumstances outside our reasonable control.
These circumstances may include:
• Severe weather or natural disasters
• Transport or courier disruption
• Industrial action
• Public emergencies
• Telecommunications or network failures
• Supplier interruption
• Customs inspections
• Government restrictions
We will take reasonable steps to minimise disruption and keep affected customers informed.
This section does not remove your statutory rights, including any right to cancel because of a serious delivery delay.
PRIVACY AND DATA PROTECTION
Personal information is processed in accordance with our Privacy Policy and applicable UK data-protection law.
Information reasonably required to operate the store or process an order may be shared with:
• Shopify
• Payment providers
• Fraud-prevention providers
• AppScenic
• Relevant suppliers
• Fulfilment partners
• Couriers
• Technology and customer-service providers
• Professional advisers or authorities where legally required
Because of the nature of the store, we recognise the importance of customer discretion and privacy.
Customers should also protect access to shared devices, email accounts, delivery notifications, customer accounts and payment statements.
Privacy questions may be sent to afterdark@prinsnova.uk.
COMPLAINTS AND ENQUIRIES
We aim to resolve complaints fairly and promptly.
Please send complaints, customer-service enquiries or legal correspondence to:
PrinsNova After Dark
A trading name of PRINSLOO UNLIMITED ENTERPRISES LTD
Email: afterdark@prinsnova.uk
Telephone: +44 7555 963062
Registered office: 124 City Road, London, EC1V 2NX
Please include:
• Your full name
• Your order number, where applicable
• Your contact details
• A clear description of the issue
• Any relevant supporting information
We aim to respond within one to two working days, excluding weekends and UK public holidays.
The registered office may be used for formal correspondence, but it is not a customer-service centre or returns address.
GOVERNING LAW
This website, this Legal Notice and purchases made through the store are governed by the laws of England and Wales.
Customers living in Scotland or Northern Ireland retain the benefit of any mandatory consumer protections that apply where they live and may be entitled to bring proceedings in their local courts.
Nothing in this section prevents a customer from bringing a claim in any court that has lawful jurisdiction.
RELATED POLICIES
Please also read our:
• Returns and Refund Policy
• Shipping Policy
• Privacy Policy
• Terms of Service
• Contact Information
These policies provide further information about your rights and our responsibilities when you use this website or place an order.
CHANGES TO THIS NOTICE
We may update this Legal Notice to reflect changes in our business, website, services, suppliers or legal obligations.
The latest version will be published on this page with its updated date.